Case Studies / Healthcare
Healthcare · AIPatients finally see that their feedback changed something.
A closed-loop, AI-powered feedback system across a UAE hospital group — every complaint routed, resolved, and reported back.
78%
Patient satisfaction
80%
Issues closed-loop
The ClientAhalia Group, UAE — a multi-facility hospital group.
01
The Challenge
Feedback went in; nothing visibly came out.
✕No tracking of feedback progress or resolution
✕Patients never learned what actions were taken
✕No departmental analytics or reporting
02
What We Built
A multi-tenant SaaS platform managing the full feedback lifecycle.
✓Bedside survey app covering nursing, rooms, housekeeping, maintenance, food, OT waiting
✓Intelligent routing of each issue to the owning department
✓Automated patient communication when issues close
✓ML-based feedback analysis by theme and department
03
The Stack
PHPCodeIgniterjQueryApache CordovaSeleniumAdobe XD
04
The Results
Numbers from production operation — not projections.
78%
Patient Satisfaction Index
80%
Of reported issues closed through the loop
100%
Cleanliness score
Ticvic went above and beyond our expectations. The quality of their work is truly commendable, and they completed the implementation well within the agreed timeline.SujishManager – IT, Ahalia Group
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