Self-Service SD-WAN & NGFW for Government — Ticvic Case Study
Case Studies / Government
Government · SD-WAN

Government network access used to mean waiting. Now it means logging in.

Self-service SD-WAN and NGFW management for a state government program — requests, approvals, and changes without the queue.

60%
Less waiting
45%
Changes automated
100%
Visibility
The ClientWissenInfotech, delivering IT infrastructure for the Government of Andhra Pradesh.
01

The Challenge

Centralized network administration bottlenecked everyone.

✕Employees waited days for access changes
✕Network engineers drowned in routine requests
✕Device-level changes weren't traceable to user requests
02

What We Built

A self-service portal where authorized users manage their own SD-WAN and Fortinet NGFW access.

✓Automated request/approval workflow
✓Real-time request status for end users
✓Complete change tracking and logging against each request
03

The Stack

ReactExpressSeleniumAdobe XDFortinet SD-WAN/NGFW
04

The Results

Numbers from production operation — not projections.

60%
Reduction in end-user waiting time
45%
Of manual changes automated
100%
Request-to-change visibility
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