Self-Service SD-WAN & NGFW for Government — Ticvic Case Study
Case Studies / Government
Government · SD-WAN

Government network access used to mean waiting. Now it means logging in.

Self-service SD-WAN and NGFW management for a state government program — requests, approvals, and changes without the queue.

60%
Less waiting
45%
Changes automated
100%
Visibility
The ClientWissenInfotech, delivering IT infrastructure for the Government of Andhra Pradesh.
01

The Challenge

Centralized network administration bottlenecked everyone.

Employees waited days for access changes
Network engineers drowned in routine requests
Device-level changes weren't traceable to user requests
02

What We Built

A self-service portal where authorized users manage their own SD-WAN and Fortinet NGFW access.

Automated request/approval workflow
Real-time request status for end users
Complete change tracking and logging against each request
03

The Stack

ReactExpressSeleniumAdobe XDFortinet SD-WAN/NGFW
04

The Results

Numbers from production operation — not projections.

60%
Reduction in end-user waiting time
45%
Of manual changes automated
100%
Request-to-change visibility
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